TRAI cautions of invoice shocks from on-line audio calls, points advisory

The Telecom Regulatory Authority of India (TRAI) has cautioned clients of excessive fees whereas becoming a member of on-line convention platforms via audio calls, and issued an advisory asking the general public to train due care.

“It has been delivered to the discover of TRAI that few shoppers have skilled invoice shocks after they joined on-line conferencing platforms inadvertently dialling worldwide phone numbers,” the regulator’s advisory dated Could 11, mentioned.

“Contemplating that numerous members of public have been utilizing on-line conferencing platforms resulting from continued lockdown to test unfold of Covid-19, it’s essential to alert them to test relevant fees for dialling such numbers and helplines of such platform and app suppliers,” it added.

Incidences have additionally come to the information the place the client care centres of a few of such service suppliers are both premium numbers or worldwide numbers. Thus, whereas utilizing such providers clients might must pay increased charges relevant to premium numbers or worldwide numbers which might indicate software of ISD tariffs.

TRAI additionally cautioned to fastidiously test the phrases and circumstances earlier than utilizing dial-in service supplied by on-line conferencing platforms and value relevant for contacting the client care centre of such platform when it comes to tariff for voice calls and different fees as could also be utilized by the service suppliers.

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